Return & Shipping Policy for Bella's Apothecary

Updated Shipping Policy

Saturday October 3, 2020

Returns & Exchanges  
 
Bella’s Apothecary hand makes 100% natural products which are perishable. That means we are unable to accept any returns. If your product has been damaged in transit, please email [email protected] and a solution will be reached.  
  
Refunds   
Unfortunately, we do not offer refunds. If your order has been damaged in transit, please email Info@BellasApothecary.shop for a replacement.  

Please keep in mind that natural products do melt in warmer temperatures but these products are not damaged & will still work as expected. 

All orders over $100.00 in value are insured before being mailed out, so if yours has been lost or stolen, notify your local post office and send an email to Info@BellasApothecary.shop. We will work with the post office and your product will be replaced as soon as possible.  

If you are unsatisfied with your purchase, please send an email to [email protected] and allow us to work towards a solution via a custom, discounted product specifically catered to your needs.  
   
Shipping  

General 

All products are hand made Monday - Thursday. Orders are compiled & packaged to be mailed on Monday & Tuesday of the following week. 

ORDERS ONLY SHIP OUT ON MONDAYS & TUESDAYS OF THE WEEK. 

If your order has not been placed in time to be made during the week, it will not be processed until the following week. 

If you have any questions regarding shipping on an order you’ve placed, please email Info@BellasApothecary.shop and we will get back to you as soon as possible. 

Soaps & Candles

Soaps & candles are made in small batches that need time to cure. While I do my best to reduce waiting times, the soap must cure for at least 10 days prior to being packaged and mailed out. Candles must cure for at least 3 days.  All soap orders can take up to 11 days before processing for shipping from the date of purchase. All candle orders can take at up to 10 days before processing for shipping. Your patience is appreciated. 

If your order includes soap or a candle, your order will be held and shipped off together. If you are in a rush, please purchase soap & candles separately from other products.  

Shipping Dates: 

• October 5th & 6th, 2020
• October 12th & 13th, 2020
• October 19th & 20th, 2020
• October 26th & 27th, 2020
• November 2nd & 3rd, 2020
• November 9th & 10th, 2020
  
• November 16Th & 17th 2020
  
• November 23rd & 24th, 2020
  
• November 30th & December 1st, 2020
  
• December 7th & 8th, 2020
  
• December 14th - 31st we will ship more frequently to help navigate holiday delays 

Tuesday, October 8, 2019

Returns & Exchanges  
 
Bella’s Apothecary makes 100% organic products which are perishable. That means we are unable to accept any returns. If your product has been damaged in transit, please email [email protected] and a solution will be reached.  
  
Refunds   
Unfortunately, we do not offer refunds. If your order has been damaged in transit, please email [email protected] for a replacement.  
All packages are insured before being mailed out so if yours has been lost or stolen, notify your local post office and send an email to [email protected]. Bella’s Apothecary will work with the post office and your product will be replaced as soon as possible.  
If you are unsatisfied with your purchase, please send an email to [email protected] and all ow us to work towards a solution via a custom, discounted product specifically catered to your needs.  
   
Shipping  
General 
Bella’s Apothecary orders are processed once a week. All orders will be processed over the weekend and sent to the post office on the following Monday. If that Monday is a holiday, packages will be sent off on the next business day. If you have any questions regarding shipping on an order you’ve placed, please email [email protected] and I will get back to you as soon as possible. 
Soaps 
Soaps are made in small batches that need time to cure. While I do my best to reduce waiting times, the soap must cure for at least 10 days prior to being packaged and mailed out. All soap orders can take up to 11 days before processing for shipping from the date of purchase. Your patience is appreciated. 
If your order includes soap, your order will be held and shipped off together. If you are in a rush, please purchase soap separately from other products.