 COVID19 has shaken up almost every aspect of our lives getting your packages scanned so that tracking numbers are useful seems to be one of the latest unintended consequences. According to the USPS website: "Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic." Click here to visit the USPS website for more information. That doesn't tell us why packages seem to be stuck in a "pre-shipment" status for days, often times until the delivery has been made. When you see the pre-shipment notification, that usually means you have purchased from a business that has the ability to print postage at their place of business, which cuts down on time at the post office. Bella's Apothecary processes all orders on Fridays. That means that orders are printed, individually packed, postage is printed and then they are all taken to the post office on the following Monday. Here is where the packages are in the hands of the post office. While we expect for the scan sheet to be the end-all-say-all, it is not. Usually, the initial scan doesn't update until the following day and that is *if* it was scanned by postal workers. Depending on how busy they are, and on who is working that day, packages may not be scanned upon drop-off. Most times they are scanned along the way, which may or may not happen until delivery. I've Placed Other Online Orders. Why is this one delayed?The USPS has notices on its website, which can be found here, that state packages may require more time for delivery. This change took effect on April 17, 2020 and has continued since then. While packages used to take 2-3 days to arrive, they may take an additional three to four days during this time. This extended delivery estimate is in addition to the fact that the package may not be scanned until it is out for delivery.
Bella's Apothecary processes orders every Friday and will continue to do so. We have no control over these delays so please plan accordingly when ordering gifts or products with time-sensitive delivery dates. If you have any further questions, you can contact us at [email protected]
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Updated Shipping PolicySaturday October 3, 2020 Returns & Exchanges Bella’s Apothecary hand makes 100% natural products which are perishable. That means we are unable to accept any returns. If your product has been damaged in transit, please email [email protected] and a solution will be reached. Refunds Unfortunately, we do not offer refunds. If your order has been damaged in transit, please email Info@BellasApothecary.shop for a replacement. Please keep in mind that natural products do melt in warmer temperatures but these products are not damaged & will still work as expected. All orders over $100.00 in value are insured before being mailed out, so if yours has been lost or stolen, notify your local post office and send an email to Info@BellasApothecary.shop. We will work with the post office and your product will be replaced as soon as possible. If you are unsatisfied with your purchase, please send an email to [email protected] and allow us to work towards a solution via a custom, discounted product specifically catered to your needs. Shipping General All products are hand made Monday - Thursday. Orders are compiled & packaged to be mailed on Monday & Tuesday of the following week. ORDERS ONLY SHIP OUT ON MONDAYS & TUESDAYS OF THE WEEK. If your order has not been placed in time to be made during the week, it will not be processed until the following week. If you have any questions regarding shipping on an order you’ve placed, please email Info@BellasApothecary.shop and we will get back to you as soon as possible. Soaps & Candles Soaps & candles are made in small batches that need time to cure. While I do my best to reduce waiting times, the soap must cure for at least 10 days prior to being packaged and mailed out. Candles must cure for at least 3 days. All soap orders can take up to 11 days before processing for shipping from the date of purchase. All candle orders can take at up to 10 days before processing for shipping. Your patience is appreciated. If your order includes soap or a candle, your order will be held and shipped off together. If you are in a rush, please purchase soap & candles separately from other products. Shipping Dates:
Tuesday, October 8, 2019 Returns & Exchanges Bella’s Apothecary makes 100% organic products which are perishable. That means we are unable to accept any returns. If your product has been damaged in transit, please email [email protected] and a solution will be reached. Refunds Unfortunately, we do not offer refunds. If your order has been damaged in transit, please email [email protected] for a replacement. All packages are insured before being mailed out so if yours has been lost or stolen, notify your local post office and send an email to [email protected]. Bella’s Apothecary will work with the post office and your product will be replaced as soon as possible. If you are unsatisfied with your purchase, please send an email to [email protected] and all ow us to work towards a solution via a custom, discounted product specifically catered to your needs. Shipping General Bella’s Apothecary orders are processed once a week. All orders will be processed over the weekend and sent to the post office on the following Monday. If that Monday is a holiday, packages will be sent off on the next business day. If you have any questions regarding shipping on an order you’ve placed, please email [email protected] and I will get back to you as soon as possible. Soaps Soaps are made in small batches that need time to cure. While I do my best to reduce waiting times, the soap must cure for at least 10 days prior to being packaged and mailed out. All soap orders can take up to 11 days before processing for shipping from the date of purchase. Your patience is appreciated. If your order includes soap, your order will be held and shipped off together. If you are in a rush, please purchase soap separately from other products. |
AuthorBella Eiko is a single mother of a 2 boys, freelance journalist, foodie & Civil Rights activist that is dedicated to building a better world by increasing communication & applying positive changes to her everyday life. This endeavor includes educating both herself as well as her son about sustainable living and healthy alternatives to everyday products using practical application. Categories
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