Tuesday, October 8, 2019
Returns & Exchanges
Bella’s Apothecary makes 100% organic products which are perishable. That means we are unable to accept any returns. If your product has been damaged in transit, please email Bella@BellasApothecary.shop and a solution will be reached.
Unfortunately, we do not offer refunds. If your order has been damaged in transit, please email Bella@BellasApothecary.shop for a replacement.
All packages are insured before being mailed out so if yours has been lost or stolen, notify your local post office and send an email to Bella@BellasApothecary.shop. Bella’s Apothecary will work with the post office and your product will be replaced as soon as possible.
If you are unsatisfied with your purchase, please send an email to Bella@BellasApothecary.shop and all ow us to work towards a solution via a custom, discounted product specifically catered to your needs.
Bella’s Apothecary orders are processed once a week. All orders will be processed over the weekend and sent to the post office on the following Monday. If that Monday is a holiday, packages will be sent off on the next business day. If you have any questions regarding shipping on an order you’ve placed, please email Bella@BellasApothecary.shop and I will get back to you as soon as possible.
Soaps are made in small batches that need time to cure. While I do my best to reduce waiting times, the soap must cure for at least 10 days prior to being packaged and mailed out. All soap orders can take up to 11 days before processing for shipping from the date of purchase. Your patience is appreciated.
If your order includes soap, your order will be held and shipped off together. If you are in a rush, please purchase soap separately from other products.
Bella Eiko is a single mother of a 6 year old boy, freelance journalist, foodie & Civil Rights activist that is dedicated to building a better world by increasing communication & applying positive changes to her everyday life. This endeavor includes educating both herself as well as her son about sustainable living and healthy alternatives to everyday products using practical application.