It doesn't happen often, but on occasion a package is lost or stolen. Maybe it was delivered to the wrong address and the smell from the products enticed them to keep it. Whatever the case, Bella's Apothecary has you covered! There is a process to getting your order replaced! Depending on the set of circumstances, the process is slightly different. Unfortunately, you may need to contact the United States Postal Service (USPS) at some point, but rest assured, the Apothecary will work with you and the Post Office.
It's been two weeks since I placed my order (or more) & the tracking says "Pre-Shipment"
It's alright. Insurance is included in the cost of the shipping so I can just take the information and follow up with the Post Office by submitting a search request. Finding the package may take along time and the conditions of the drop off location may have compromised the integrity of the package. For that reason, we set instruction for the package to return to sender and will send out a new order as soon as the request is submitted. Replacement packages can take up to 10 days to be remade and sent out. Your patience is greatly appreciated.
My package says it's been delivered but I haven't received it.
Things get a little tricky at this point but they can be rectified still. The first step I can help you with but you have to file a claim with the USPS to let them know that you never received the package. You can begin that process by clicking here. After you've done that, send the claim number to Bella@BellasApothecary.shop and I will follow up with the Post Office. Please note that in order for a replacement package to be sent out, the USPS must be under instruction to send the lost package, if found, back to the sender.
A Word During the COVID-19 Pandemic
Thank you so much for your support. We are working harder than ever to get your orders to you as quickly as possible. Due to postal delays caused by the COVID-19 Virus, orders may take longer than usual to arrive although processing times remain the same. If you have any questions please email Bella@BellasApothecary.shop and we will get back to you as soon as possible. In the meantime, self-quarantine is the best possible course of action with plenty of hand washing. Please take care of yourselves and one another
Read here for evidence of using Complementary & Alternative Medicines to fight viral infections.
Click here to assist with food, gas & medical supplies for the Cayo District Mutual Aid group in Belize, Central America
Bella Eiko is a single mother of a 6 year old boy, freelance journalist, foodie & Civil Rights activist that is dedicated to building a better world by increasing communication & applying positive changes to her everyday life. This endeavor includes educating both herself as well as her son about sustainable living and healthy alternatives to everyday products using practical application.
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