Frequently Asked Questions
You've got questions, we've got answers!
How long before my order ships out?
Orders are shipped out within 4-7 days of order placement. This allows time to obtain more ingredients, if necessary. We are working diligently to make sure you get a quality, handmade product every time. If you have any other questions regarding the Refund or Shipping policies, please click here. For the update COVID19 Shipping Updates, click here.
Is each product handmade?
Yes. Products are made in small batches and then packaged and stored in a temperature controlled environment until shipped. Even the labels are cut out by hand. Custom orders are available for those who have concerns about allergies to the original recipe. All custom orders must purchase the entire batch. For pricing please email Bella@BellasApothecary.shop by clicking here.
How do you make your recipes?
All recipes started off as my Grandmothers. Since then, I have made some modifications based on experiences and modern findings from research that's been made available. You will not find these particular blends anywhere else.
Are these products safe for babies, toddlers and children?
Yes. My five year old has been using these products since he was 1 years old so all recipes have been made to cater to more sensitive skin. However, I suggest that all parents test a small patch of skin before applying to large areas.
Do you ship worldwide?
We do not ship to Cuba, Iran, North Korea, Sudan or Syria. Whenever sanctions are lifted, shipping will resume to these locations. We apologize for any inconvenience that this may cause.
Is there an expiration date on these products?
Each product contains natural preservatives that are more effective in cooler temperatures. For this reason, the shelf-life of each product may vary depending upon the environment that they are stored. All creams will last up to a year if stored at 55 degrees Fahrenheit or below. Bottled oils should maintain their potency for 7 months to a year.
Lost or Stolen Packages
Don't worry, it happens from time to time. Bella's Apothecary is all about accessibility, so I will work to make sure that you receive your natural healing products. I will need a little assistance from you though. If you need to know what to do, click here and read more.